Last Updated: 19th December, 2016
Information We Collect
A. Information You Provide to Us
Registration Information. When you sign up for a Vanuse account, you give us your name, email address, and phone number. If you decide to sign up for Vanuse using your Facebook account, we will also get basic information from your Facebook profile like your name, gender, profile photo, and Facebook friends.
User Profile Information. Filling out a profile is optional, and you can share as little or as much as you want. Your name, mobile number (and for Drivers, Profile photos) is always part of your Profile. Read more below about how you can control who sees your Profile. You can also add a Business Profile to your account, which requires a designated business email address.
Payment Method. When you add a credit card or payment method to your Vanuse account, a third party that handles payments for us will receive your card information. To keep your financial data secure and PCI compliant, we do not store credit card information on our servers. We are given only a token our payment processor Stripe UK. w
Communications. If you contact us directly, we may receive additional information about you. For example, when you contact our Customer Support Team, we will receive your name, email address, phone number, the contents of a message or attachments that you may send to us, and other information you choose to provide.
Driver Application Information. If you decide to join our Vanuse driver community, in addition to the basic registration information we ask you for your date of birth, physical address, driver’s license information, vehicle information, van and goods in transit insurance information. We only share this information with our partners who help us by running background checks on Drivers to help protect the Vanuse community.
Payment Information. To make sure drivers get paid, we keep information about drivers’ bank sort code numbers and bank account number.
B. Information We Collect When You Use the Vanuse Platform
Location Information. Vanuse is all about connecting drivers and customers . To do this, we need to know where you are. When you open the Vanuse app on your mobile device, we receive your location. We may also collect the precise location of your device when the app is running in the foreground or background. If you label certain locations, such as “home” and “work,” we receive that information, too.
Your location information is necessary for things like matching customers with nearby drivers, determining drop off and pick up locations and suggesting destinations based on previous trips. In addition to the reasons described above, drivers’ location information and distance travelled is necessary for calculating charges and insurance for Vanuse customers.
Device Information. Vanuse receives information from Users’ devices, including IP address, web browser type, mobile operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, push notification tokens, and, if you register with your Facebook account, your Facebook identifier. We collect mobile sensor data from Drivers’ devices (such as speed, direction, height, acceleration or deceleration) to improve location accuracy and analyze usage patterns.
Usage Information. To help us understand how you use the Vanuse Platform and to help us improve it, we automatically receive information about your interactions with the Vanuse Platform, like the pages or other content you view, your actions within the Vanuse app, and the dates and times of your visits.
Call and Text Information. We work with a third party partner to facilitate phone calls and text messages between Customers and drivers who have been connected for a ride. We receive information about these communications including the date and time of the call or SMS message, the parties’ phone numbers, and the content of any SMS messages. We do not share you contact number with our drivers.
User Feedback. At Vanuse we want to make sure users are always enjoying great rides. Customers and drivers may rate and review each other at the end of every ride. We receive information about ratings and reviews and, as we explain below, give customers information about drivers’ ratings and reviews and vice versa.
C. Information We Collect from Third Parties
Third Party Services. If you choose to register for Vanuse or otherwise link your Vanuse account with a third party’s service (such as Facebook), we may receive the same type of information we collect from you (described above) directly from those services.
Third Party Partners. We may receive additional information about you, such as demographic data, payment information, or fraud detection information, from third party partners and combine it with other information that we have about you.
Background Information on drivers. Vanuse works with third party partners to perform criminal background checks on drivers and we receive information from them such as publicly available information about a Driver’s driving record or criminal history.
How We Use the Information We Collect
We use the information we collect from all Users to:
• Connect customers with drivers;
• Provide, improve, expand, and promote the Vanuse Platform;
• Analyze how the Vanuse users use the Vanuse Platform;
• Communicate with you, either directly or through one of our partners, including for marketing and promotional purposes;
• Personalize the Vanuse experience for you and your friends and contacts;
• Send you text messages and push notifications;
• Facilitate transactions and payments;
• Provide you with customer support;
• Find and prevent fraud; and
• Respond to trust and safety issues that may arise, including auto incidents, disputes between customers and drivers.
Additionally, we use the information we collect from drivers for the following purposes related to driving on the Vanuse Platform:
• Sending emails and text messages to drivers who have started the driver application process regarding the status of their application;
• Determining a Driver’s eligibility to drive for Vanuse;
• Notifying drivers about ride demand, pricing and service updates.
How We Share the Information We Collect
A. Sharing Between users
Sharing between customers and drivers. customers and drivers that have been matched for a ride are able to see basic information about each other, such as name, photo, ratings, items to be moved. Drivers see the pick-up location that the customer has provided. Customers see a driver’s vehicle information and real-time location as the Driver approaches the pick-up location. Customers’ ratings of drivers are shared with Drivers on a weekly basis. We de-identify the ratings and feedback, but we can’t rule out that a driver may be able to identify the customer that provided the rating or feedback.
Although we help customers and drivers communicate with one another to arrange a pickup, we do not share your actual phone number or other contact information with other Users. If you report a lost or found item to us, we will seek to connect you with the relevant customer or driver, including sharing actual contact information ONLY with your permission.
B. Sharing Between Vanuse and Third Parties
API and Integration Partners. If you connect to the Vanuse Platform through an integration with a third party service, we may share information about your use of the Vanuse Platform with that third party. We may share your information with our third party partners in order to receive additional information about you. We may also share your information with third party partners to create offers that may be of interest to you.
Third Party Services. The Vanuse Platform may allow you to connect with other websites, products, or services that we don’t have control over (for example, we may give you the ability to benefit from a partner offer from within the Vanuse app). If you use these services, we will provide the third party with information about you to allow them to provide the service to you (for example, we may have to confirm you are a Vanuse customer or driver). We can’t speak to the privacy practices of these third parties, and we encourage you to read their privacy policies before deciding whether to use their services.
Service Providers. We work with third party service providers to perform services on our behalf, and we may share your information with such service providers to help us provide the Vanuse Platform, including all of the things described in Section 3 above.
Enterprise Partners. If you participate in an enterprise program and charge a ride to your organization’s billing method or credits, we will provide your organization’s account holder with information about your use of the Vanuse Platform, including ride details such as date, time, charge, and pick up and drop off locations. If you create a Business Profile, at the end of each ride you will have the option to designate the ride as a business ride. If you do so, and your organization has a corporate account with Vanuse, we may share information about your use of Vanuse Platform with your organization including ride details such as date, time, charge, and region of the trip. If you change organizations, it is your responsibility to update your Business Profile with the new information.
Other Sharing. We may share your information with third parties in the following cases:
• While negotiating or in relation to a change of corporate control such as a restructuring, merger or sale of our assets;
• If a government authority requests information and we think disclosure is required or appropriate in order to comply with laws, regulations, or a legal process;
• With law enforcement officials, government authorities, or third parties if we think doing so is necessary to protect the rights, property, or safety of the Vanuse users.
• If you signed up for a promotion with another user’s referral or promotion code, with your referrer to let them know about your redemption of or qualification for the promotion;
• With our insurance partners to help determine and provide relevant coverage in the event of an incident;
• To provide information about the use of the Vanuse Platform to potential business partners in aggregated or de-identified form that can’t reasonably be used to identify you;
• Whenever you consent to the sharing.
Email Subscriptions. You can always unsubscribe from our commercial or promotional emails but we will still send you transactional and relational emails about your account use of the Vanuse Platform.
Text Messages. You can opt out of receiving commercial or promotional text messages at any time. You may also opt out of receiving all texts from Vanuse (including transactional or opting out of receiving all texts may impact your use of the Vanuse Platform. Drivers can also opt out of driver-specific messages by texting STOP in response to a driver SMS. To re- enable texts you can text START in response to an unsubscribe confirmation SMS.
Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Vanuse Platform (such as receiving a notification that your driver has arrived).
Profile Information. While your name will always be shared with Drivers, you can delete any additional information that you added to your Profile at any time if you don’t want drivers to see it. Customers will always be able to see drivers’ names, rating, profile photos, and vehicle information.
Location Information. While you can prevent your device from sharing location information at any time through your device’s operating system settings, Rider and Driver location is core to the Vanuse Platform and without it we can’t provide our services to you.
Data Security. We are committed to protecting the data of all Vanuse users. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.
Children’s Privacy. Vanuse is not directed to children, and we don’t knowingly collect personal information from children under 16. If we find out that a child under 16 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 16 has given us personal information, please contact us via email to [email protected]