Customers
Whatever you need to get from A to B, you can be sure there’ll be a van and driver at your doorstep with just a click of a button.
Our easy-to-use, hassle-free app allows you to hail a van on-demand, wherever you are, whenever you need it – you can even book up to 30 days in advance!
We’ll always provide you with the exact price before you book, so you’ll know exactly what you’re paying. Simply set your location and add your items to see a price. Once you’ve accepted, your van will be with you in minutes!
Why Use Vanuse?
Our Vans
Whether you’re moving a few boxes or a whole apartment, Vanuse has the right van for you.
Small Van
Our small vans are ideal for moving boxes, small parcels and other small items.
Medium Van
Our medium vans are ideal for moving sofas, large boxes and other smaller furniture.
Large Van
Our large vans are ideal for moving larger items like fridge/freezers, wardrobes and other larger pieces of furniture.
XL/Luton Van
Our xl and luton vans are ideal for moving large quantities of bulky items.
Tired of the hassle of finding an available van and driver service? Vanuse is your answer.
Frequently Asked Questions
-
Are the drivers and vehicle checked?
Yes, all Vanuse drivers have to pass a regular criminal background check and the vehicles are all inspected for safety.
-
Can I track my goods?
Yes, the app provides live tracking so you can always keep track of your goods. So, if you have goods collected you will be able to track your items all the way to their destination.
-
How do I pay?
Once the ride is complete, the fare is automatically debited from your credit/debit card, or from your PayPal account.
-
Is my credit/debit card details secure?
Yes, we use a secure payment gateway called Stripe UK. They process your payment and are fully secure and PCI DSS compliant.
-
How are the fares calculated?
You will see an accurate fare estimate before you confirm your trip. As with a taxi, Vanuse has a standing charge, plus a small charge per mile and per minute.
-
Can I ride in the van with the driver?
At Vanuse drivers always want to help our customers as much as possible and are happy to offer a seat in the van to the destination, The number of seats available depend on the size of the van you require and if you have requested a helper. Please confirm this with the driver when they call you to confirm the estimated time of arrival. This is a free courtesy service and is at the drivers discretion. Vanuse Customer Service is always available to help you with any questions. PLEASE NOTE - Due to the Covid-19 pandemic, we are restricting the number of passengers who can ride with the driver to ONE. Also, please ensure you are wearing a face mask.
-
Where can I download the app?
Our app is available on the App Store and Google Play - download for free!
-
How do customers pay?
Vanuse is a cashless experience, once the trip is complete the money is automatically debited from the customers credit/debit card or by bank transfer (please contact us for our bank details).
-
How much will it cost?
Pricing is competitive and as in a taxi, determined by time and distance. You will see an accurate fare estimate before you confirm your trip.
-
What can I transport?
You can transport anything... Except live animals, so no tigers! You can request both small and large vans depending on what you want to transport.
-
How long will I have to wait?
This depends on peak times but we aim for a wait time of less than 60 minutes.
-
Can I pre-book?
Yes, you can pre-book a trip up to 30 days in advance. Just choose the LATER option.