Customers
Our Vans
Whether you’re moving a pool table or The Statue of Liberty, Vanuse has the right van for you.
Small Van
Our small vans are ideal for moving boxes, small parcels and other small items.
Medium Van
Our medium vans are ideal for moving pool tables, musical equipment and small furniture.
Large Van
Our large vans are ideal for moving larger items of furniture and stolen American monuments.
XL/Luton Van
Our xl and luton vans are ideal for moving large quantities of bulky items.
Tired of having to wait for van hire quotes? Do you need a van driver that can help move items?
Frequently Asked Questions
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Am I protected against accidental damage?
Yes, we ensure all Vanuse drivers carry 'goods in transit' insurance.
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Are the drivers and vehicle checked?
Yes, all Vanuse drivers have to pass a regular criminal background check and the vehicles are all inspected for safety.
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Can I track my goods?
Yes, the app provides live tracking so you can always keep track of your goods. So, if you have goods collected you will be able to track your items all the way to their destination.
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How do I pay?
Once the ride is complete, the fare is automatically debited from your credit/debit card, or from your PayPal account.
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Is my credit/debit card details secure?
Yes, we use a secure payment gateway called Stripe UK. They process your payment and are fully secure and PCI DSS compliant.
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How are the fares calculated?
You will see an accurate fare estimate before you confirm your trip. As with a taxi, Vanuse has a standing charge, plus a small charge per mile and per minute.
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Can I ride in the van with the driver?
At Vanuse drivers always want to help our customers as much as possible and are happy to offer a seat in the van to the destination, The number of seats available depend on the size of the van you require and if you have requested a helper. Please confirm this with the driver when they call you to confirm the estimated time of arrival. This is a free courtesy service and is at the drivers discretion. Vanuse Customer Service is always available to help you with any questions.
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Where can I download the app?
Our app is available on the App Store and Google Play - download for free!
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How do customers pay?
Vanuse is a cashless experience, once the trip is complete the money is automatically debited from the customers credit/debit card or by bank transfer (please contact us for our bank details).
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How much will it cost?
Pricing is competitive and as in a taxi, determined by time and distance. You will see an accurate fare estimate before you confirm your trip.
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What can I transport?
You can transport anything... Except live animals, so no tigers! You can request both small and large vans depending on what you want to transport.
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How long will I have to wait?
This depends on peak times but we aim for a wait time of less than 60 minutes.